Monday from 5:00 p.m. to 10:00 p.m.
From Tuesday to Sunday from 10:00 a.m. to 10:00 p.m.
More information on Opening hours and prices.
FAQs
When is MAD open?
How long does the visit take?
To get the full immersive experience at MAD, we’d recommend a 90 minutes visit, but you can stay for as long as you want.
How early should I arrive?
We recommend that you arrive on time. However, we’ll give you 20 minutes’ grace to find your way into the immersive experience. For example, if you have tickets for the 11.30 am session, you’ll be allowed in up to 11.50.
Do I need to be on time for the visit?
We recommend that you arrive on time. However, we’ll give you 20 minutes’ grace to find your way into the immersive experience. For example, if you have tickets for the 11.30 am session, you’ll be allowed in up to 11.50.
Where can I buy tickets?
On the official MAD ticket sales website, entradas.com and at El Corte Inglés
Tickets bought on Viagogo, Stubhub, Ticketbis are not official. These are resale channels and we do not recommend them.
You can also buy them from our ticket office, at Nave 16 of Matadero Madrid.
Can I buy tickets without choosing a visit time?
If you wish to enjoy an immersive experience at MAD but you’re not sure on the day or time yet, we’d recommend a gift card. You can cash it in whenever you want, selecting your day and time, as long as the slot is available. It is company policy that if you buy a regular ticket for a selected session, no subsequent changes can be made.
Can I return or exchange my tickets?
Yes, when you buy your ticket you can choose the exchange service, it has an additional cost of 2,50€.
If you are not interested in this option, there will be no possibility to change your ticket. Tickets can be exchanged up to 7 days before the event.
By company policy no refunds will be made except for reasons of force majeure or duly justified health reasons.
Can I keep my tickets on my phone?
Of course! What’s more, we’d recommend that you keep your tickets on a digital support that lets us read the barcode.
I bought a ticket on-line and I haven’t received the confirmation email yet. What can I do?
Firstly, check your Spam folder. If you still can’t find your confirmation email, give us a call on 91 159 23 17 or write to us at atencionclientes@madridartesdigitales.com so we can find a solution.
Is the space suitable for people in wheelchairs or with reduced mobility?
Yes, MAD’s facilities are adapted for people in wheelchairs or with reduced mobility and for pushchairs. If you want more information on accessibility, please write to us at atencionclientes@madridartesdigitales.com
Is it safe for someone with epilepsy to visit the exhibition?
MAD is not recommended for people with epilepsy.
Can I use the virtual reality glasses even if I already wear glasses?
Yes, you can enjoy MAD immersive experiences problem-free. The virtual reality glasses will fit over your own glasses.
Can I take photos inside MAD?
Yes, although please don’t use a flash. This is a unique and wonderful experience – we’d love you to share it on your social media.
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