Monday from 5:00 p.m. to 10:00 p.m.
From Tuesday to Sunday from 10:00 a.m. to 10:00 p.m.
More information on Opening hours and prices.
Monday from 5:00 p.m. to 10:00 p.m.
From Tuesday to Sunday from 10:00 a.m. to 10:00 p.m.
More information on Opening hours and prices.
To get the full immersive experience at MAD, we’d recommend a 90 minutes visit, but you can stay for as long as you want.
We recommend that you arrive on time. However, we’ll give you 20 minutes’ grace to find your way into the immersive experience. For example, if you have tickets for the 11.30 am session, you’ll be allowed in up to 11.50.
We recommend that you arrive on time. However, we’ll give you 20 minutes’ grace to find your way into the immersive experience. For example, if you have tickets for the 11.30 am session, you’ll be allowed in up to 11.50.
On the official MAD ticket sales website, entradas.com and at El Corte Inglés
Tickets bought on Viagogo, Stubhub, Ticketbis are not official. These are resale channels and we do not recommend them.
You can also buy them from our ticket office, at Nave 16 of Matadero Madrid.
Yes, when you buy your ticket you can choose the exchange service, it has an additional cost of 2,50€.
If you are not interested in this option, there will be no possibility to change your ticket. Tickets can be exchanged up to 7 days before the event.
By company policy no refunds will be made except for reasons of force majeure or duly justified health reasons.
Of course! What’s more, we’d recommend that you keep your tickets on a digital support that lets us read the barcode.
Firstly, check your Spam folder. If you still can’t find your confirmation email, give us a call on 91 159 23 17 or write to us at atencionclientes@madridartesdigitales.com so we can find a solution.
Yes, MAD’s facilities are adapted for people in wheelchairs or with reduced mobility and for pushchairs. If you want more information on accessibility, please write to us at atencionclientes@madridartesdigitales.com
MAD is not recommended for people with epilepsy.
Yes, you can enjoy MAD immersive experiences problem-free. The virtual reality glasses will fit over your own glasses.
Yes, although please don’t use a flash. This is a unique and wonderful experience – we’d love you to share it on your social media.
#MADmadridartesdigitales
#MADexperience
A project by
In collaboration with
Immersive Experience Centre