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FAQs

Until 18 September inclusive:

Monday from 17:00h to 20:30h
Tuesday to Thursday from 10:00h to 20.30h
Fridays and Saturdays from 10:00h to 21:30h
Sundays from 10:00h to 20:30h

From 19 September inclusive:

Mondays from 17:00h to 20:45h
Tuesday to Thursday from 10:00h to 20:45h
Fridays and Saturdays from 10:00h to 21:45h
Sundays from 10:00h to 20:45h

The recommendation to fully enjoy the MAD immersive experience is 90 minutes. However, you can stay on the premises as long as you want.

We recommend you arrive at MAD 5 to 10 minutes before the time of your visit. This speeds up entry as much as possible and avoids crowds.

Yes, it is important to achieve a friendly public traffic and to avoid crowds.

On the official ticket MAD sales website, entradas.com and El Corte Inglés.
Viagogo, Stubhub, Ticketbis are not official. They are resale channels where we do not recommend buying. You can also buy them at our box office, in Nave 16, at Matadero Madrid.

If you want to enjoy an immersive experience at MAD but have not yet decided the time or day, we recommend you purchase a gift card. You can redeem it, choosing the day and time, whenever you wish, as long as there is availability. By company policy, if you buy a regular ticket with a selected session, you will not be able to make subsequent changes.

Yes, when you buy your ticket you can choose the change service, which has an additional cost of €2.50.
If you are not interested in this option, there will be no possibility to change. Tickets can be changed up to 7 days before the event.
Due to company policy, no refunds are made except for reasons of force majeure or duly justified health reasons.

Of course! Furthermore, we recommend you carry them on any digital device where the code can be displayed correctly.

First of all, check your spam folder. If you don’t find the confirmation email, please call us on 91 159 23 17 or write to atencionclientes@madridartesdigitales.com to find a solution.

Yes, MAD facilities are wheelchair and stroller accessible. For more information about the accessibility of our spaces, please contact us at atencionclientes@madridartesdigitales.com

Access to MAD is not recommended for people with epilepsy.
Yes, you can enjoy MAD’s immersive experiences without any problems. Virtual reality goggles can be worn on top of your glasses.

Yes, as long as they are taken without a flash. It is a unique and wonderful memory and we will be delighted if you share it on your social networks.
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