On MAD’s official ticket sales website, entradas.com, and at El Corte Inglés.
Viagogo, Stubhub, and Ticketbis are not official resellers. We do not recommend purchasing tickets through these resale channels.

Once the exhibition opens, you can also purchase tickets at our box office in Nave 16 at Matadero Madrid.

If you would like to give someone else the experience of CLEOPATRA, THE IMMERSIVE EXHIBITION, you can do so by purchasing a gift card. Go to the ticket purchase page and select MAD GIFT CARD from the top bar.

When redeeming the card, you can choose the day and time, subject to availability. Due to company policy, if you purchase a regular ticket for a selected session, you will not be able to make any subsequent changes.

Yes, when you purchase your ticket, you can choose the exchange service, which has an additional cost of €2.50.

If you are not interested in purchasing this option, there will be no possibility of exchange. Tickets can be exchanged up to 7 days before the event.

Due to company policy, no refunds will be given except in cases of force majeure or duly justified health reasons.

First of all, check your spam folder. If you cannot find the confirmation email, please do not hesitate to call us on 910 133 179 or write to us at atencionclientes@madridartesdigitales.com to find a solution.

Yes, we can organise any type of visit for groups, whether they are associations, educational centres, companies, travel agencies, etc. To do so, please write to us at grupos@madridartesdigitales.com and we will send you more information about the conditions for this type of visit.

Yes, at MAD we organise corporate events, making our facilities available and designing tailor-made experiences. Some examples of this are the organisation of the premiere of Fly Me To The Moon, or product launch events such as for Armani. If you have an idea for an event, please do not hesitate to contact us at.

We recommend that you arrive at MAD between 5 and 10 minutes before your visit time. This will speed up entry as much as possible and avoid crowds.

The recommended time to fully enjoy the immersive experience at MAD is 90 minutes. However, you can stay on the premises for as long as you wish.

Access to MAD is not recommended for people with epilepsy.

The experience is designed for all audiences, with content that can be enjoyed by young and old alike.

Yes, MAD’s facilities are adapted for wheelchair users, people with reduced mobility and pushchairs. If you would like more information about accessibility in our spaces, please write to us at atencionclientes@madridartesdigitales.com.

Yes, you can enjoy the tour in different languages: Spanish, English, German, French, and Dutch. When taking the tour, notify the staff so that they can set up the experiences in your desired language.

Yes, as long as they are taken without flash. This is a unique and wonderful memory, and we would love for you to share it on your social media using the hashtags #MADmadridartesdigitales and #MADexperience. Don’t forget to tag us @madmadridartesdigitales on Instagram, Facebook or TikTok, and follow us to stay up to date with all the latest news.

You can subscribe to our newsletter at the bottom of our website. This way, you will receive regular updates on what’s new at MAD and be the first to hear about promotions. We also recommend following us on Instagram (@madmadridartesdigitales) so you don’t miss out on special content, giveaways and much more.