{"id":36280,"date":"2025-09-16T11:45:05","date_gmt":"2025-09-16T11:45:05","guid":{"rendered":"https:\/\/madridartesdigitales.com\/?post_type=cpt_layouts&#038;p=36280"},"modified":"2025-10-29T12:00:21","modified_gmt":"2025-10-29T12:00:21","slug":"faqs-1-cleopatra-en","status":"publish","type":"cpt_layouts","link":"https:\/\/madridartesdigitales.com\/en\/layouts\/faqs-1-cleopatra-en\/","title":{"rendered":"FAQs 1 &#8211; Cleopatra &#8211; EN"},"content":{"rendered":"\t\t<div data-elementor-type=\"cpt_layouts\" data-elementor-id=\"36280\" class=\"elementor elementor-36280\" data-elementor-post-type=\"cpt_layouts\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a7c3561 e-flex e-con-boxed sc_layouts_column_icons_position_left e-con e-parent\" data-id=\"a7c3561\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div data-animation-type=\"sequental\" data-animation-stagger=\"\" class=\"sc_layouts_item elementor-element elementor-element-a3a37bc animated-slow animation_type_sequental sc_fly_static elementor-invisible elementor-widget elementor-widget-toggle\" data-id=\"a3a37bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;qwery-fadeinleft&quot;}\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h5 id=\"elementor-tab-title-1711\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1711\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Where can I purchase my tickets?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1711\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1711\"><p><a href=\"https:\/\/tickets.madridartesdigitales.com\/espectaculo\/klimt-la-experiencia-inmersiva\/MAD01?_gl=1*1g32v68*_ga*Mzg2NDcyMjguMTcyODkxODAyMQ..*_ga_6T0JRJNMCS*czE3NTE4Nzc4NzYkbzE2MCRnMSR0MTc1MTg3Nzg5MCRqNDYkbDAkaDE5Mjk2ODgwOQ..*_gcl_au*MTU5NDE4NjAzNy4xNzQ0NjE2MjEz*_ga_W1ED7ZTFGP*czE3NTE4Nzc4NzYkbzU4NSRnMSR0MTc1MTg3Nzg5MCRqNDYkbDAkaDA.\">On MAD&#8217;s official ticket sales website, entradas.com, and at El Corte Ingl\u00e9s.<\/a><br \/>Viagogo, Stubhub, and Ticketbis are not official resellers. We do not recommend purchasing tickets through these resale channels.<\/p><p>Once the exhibition opens, you can also purchase tickets at our box office in Nave 16 at Matadero Madrid.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h5 id=\"elementor-tab-title-1712\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1712\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Can I purchase tickets as a gift for someone else?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1712\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1712\"><p>If you would like to give someone else the experience of CLEOPATRA, THE IMMERSIVE EXHIBITION, you can do so by purchasing a gift card. Go to the ticket purchase page and select MAD GIFT CARD from the top bar.<\/p><p>When redeeming the card, you can choose the day and time, subject to availability. Due to company policy, if you purchase a regular ticket for a selected session, you will not be able to make any subsequent changes.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h5 id=\"elementor-tab-title-1713\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1713\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Can I return or exchange my tickets?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1713\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1713\"><p>Yes, when you purchase your ticket, you can choose the exchange service, which has an additional cost of \u20ac2.50.<\/p><p>If you are not interested in purchasing this option, there will be no possibility of exchange. Tickets can be exchanged up to 7 days before the event.<\/p><p>Due to company policy, no refunds will be given except in cases of force majeure or duly justified health reasons.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h5 id=\"elementor-tab-title-1714\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1714\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Where can I check my tickets if they do not arrive in my post?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1714\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1714\"><p>First of all, check your spam folder. If you cannot find the confirmation email, please do not hesitate to call us on 910 133 179 or write to us at atencionclientes@madridartesdigitales.com to find a solution.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h5 id=\"elementor-tab-title-1715\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1715\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Can group or school visits be arranged?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1715\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1715\"><p>Yes, we can organise any type of visit for groups, whether they are associations, educational centres, companies, travel agencies, etc. To do so, please write to us at <a href=\"mailto:grupos@madridartesdigitales.com\"><strong>grupos@madridartesdigitales.com<\/strong><\/a> or call <strong>910 089 955<\/strong> for more information about the conditions for this type of visit.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h5 id=\"elementor-tab-title-1716\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1716\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Can events be organised in the space?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1716\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1716\"><p>Yes, at MAD we organise corporate events, making our facilities available and designing tailor-made experiences. Some examples of this are the organisation of the premiere of Fly Me To The Moon, or product launch events such as for Armani. If you have an idea for an event, please do not hesitate to contact us at.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"author":1,"featured_media":0,"template":"","cpt_layouts_group":[],"class_list":["post-36280","cpt_layouts","type-cpt_layouts","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQs 1 - Cleopatra - EN - Madrid Artes Digitales<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/madridartesdigitales.com\/en\/layouts\/faqs-1-cleopatra-en\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs 1 - Cleopatra - EN - Madrid Artes Digitales\" \/>\n<meta property=\"og:description\" content=\"Where can I purchase my tickets? 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